Refund policy

Last updated: October 29, 2026

30-day request period

For online orders, request a return or exchange within 30 calendar days after delivery by emailing info@dfashionenid.com or calling +1 580-231-2719. Include your order number, the item, and whether you would like a refund or exchange. We aim to reply within 24–48 hours. This inquiry response target is separate from refund processing time.

Eligible condition

For a standard return or exchange, items must be unused, unworn, unwashed, unaltered, and in their original condition with original tags attached. Include the original packaging where reasonably available and proof of purchase, such as an order confirmation. Trying on an item indoors to assess fit does not by itself make it ineligible, provided it remains in the required condition.

The condition requirements for a change-of-mind return do not prevent a claim for a defective, damaged, misdescribed, or incorrectly supplied item. Contact us with the details as soon as reasonably possible; photos can help us resolve the issue, but do not replace your legal rights.

Return shipping and procedure

We pay the return shipping cost for every eligible return and exchange, including an unsuitable size or change of mind. We do not charge a restocking fee. Contact us first so we can provide return instructions and a prepaid label. Ship the item within 14 calendar days after receiving the instructions and label, or contact us if you need assistance. Use the return destination in those instructions rather than sending an unarranged parcel to a store address.

Exchanges

Tell us which size or item you would like. Exchanges depend on stock availability. We pay the shipping for an eligible replacement. If the replacement costs more or less, we will explain and agree the price difference before proceeding. If the requested replacement is unavailable, you may choose a refund for the eligible returned item.

Refund amount and timing

After receiving your return, we inspect it and notify you of the outcome. For an approved return, we initiate the refund within 10 business days of receiving the item. Refunds go to the original payment method and include the returned item's price paid and associated refundable tax. Standard outbound shipping is free, so no standard shipping charge is deducted. Your bank or payment provider may need additional time to post the credit.

If an item does not meet the standard return conditions, we will explain the reason and discuss available options before making further arrangements. Business days are Monday through Friday, excluding US public holidays.

Cancellations and rights

Contact us promptly if you want to cancel an order. If it has not shipped and we can stop fulfillment, we will cancel it and initiate the refund within 7 business days, or sooner if required by law. After dispatch, the returns procedure applies. If we cancel an unfulfilled order, we refund the affected items and related charges. This policy does not limit mandatory consumer rights or remedies under applicable law.